We take pride in shipping your order out as soon as possible because, well, waiting sucks & we hate waiting for cool stuff as much as you do. While orders do go out the same or the next business day (unless we are extremely backlogged), once it is picked up by the carrier (USPS, etc.) we have no control over the time it takes for your package to arrive.
If you received a shipped notification, your package DID go out. We do not mark orders shipped until they are actually shipped. The USPS tracking system has been a mess since Oct. 2021 so, often, it shows that the package hasn't even been shipped out until it arrives in your mailbox. We know; that's not very useful for anyone.
• We are not responsible for missing or damaged packages caused by the Postal Service or any other carrier. The free shipping option we offer is USPS Ground Advantage, which includes insurance up to $50. If your purchase exceeds $50 and you would like additional insurance, please select that option during checkout. The Priority Mail option includes $100 in insurance.
Without the optional shipping insurance, your package is NOT insured over $50 using our Free Shipping option. If it is lost, stolen, or damaged in transit, it will not be replaced free of charge.
• 🇨🇦 Canadian shipping is $18.00 (we know, ouch 😯 ). If up to 4 products are ordered together and shipped to the same address in the same package, there is just one shipping cost of $18.00.
• Returns: Because every item is manufactured specifically for you when ordered, there are no returns or exchanges unless you received an item other than what you ordered or if the item is defective.